Troubleshooting
I cannot download the reading material…
You do not have to download the reading material, as you can access the mobile-friendly version of the course by using the website version of the course. You do not have to download anything and can click "Next Page" and "Previous Page" to navigate ...
I did not enter in my license number...
It is imperative that you enter your massage license information prior to completing an exam. This information goes on your certificate, as well as what we go by to submit credits to specific states*. You can add your license number when you first ...
I failed an exam, and now I cannot retake it.
A score below 70% is considered failing and requires you to retake the exam. You have up to three attempts (automatically) to pass the exam at no extra cost. If a fourth attempt is needed, a reset fee will apply, which can be purchased directly in ...
I cannot login to my account!
If you are unable to log in to your account, you may be using incorrect login credentials. If you have already reset your password, please allow a couple of minutes to receive to 'Forgotten' password email. If you are still not receiving the email, ...
Unable to view course / Can't See Class
If you are unable to view your online courses or view your exams: First, make sure that you are logged in and click on 'My Courses' OR 'My Exams.' Next, ensure your course has not expired (we allow one year from the purchase date). If you cannot see ...
Can't start an exam
If you are unable to view your online courses or view your exams: First, make sure you log in to your CE Massage account and click on 'My Courses' OR 'My Exams.' Next, ensure your course has not expired (we allow one year from the purchase date). If ...
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Payment Plans & Methods for Courses
Pay your way! We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Prefer digital wallets? We’ve got you covered with Cash App Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal. Need more flexibility? Take ...
Contact Us
Normal Hours Mon-Fri 10am-6pm ET / 7am-3pm PT Phone Information Phone: 1-855-586-9053 (Calls Only. No texting) Monday - Friday from 10:00am-6:00pm Eastern Time Contact Form / Email Us Days Closed / Holidays CE Massage is closed on the following dates ...
New York Massage Renewal Requirements
YES, we are accepted for New York Sponsor #17 Requirements: For New York, you need: 36 hours every 3 years Breakdown of the hours: All hours can be online with an approved sponsor. No live classes are required. We are approved sponsor #17 for New ...
Is the online exam timed?
No, it is not timed. You even have the ability to save your exam while taking it. This means that you can come back at a later time to complete the exam. Our exams are considered 'Open Book.' This allows you to look back through the Study Material ...
What happens if I fail?
Failing: Anything under 70% is considered a failing score and requires you to retake the exam without being given your right or wrong answers. If you fail an exam, you are allowed two more times (automatically) to take the exam without any additional ...
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States We Submit Credit For
GETTING CREDIT FOR MASSAGE THERAPY – PLEASE READ For Renewal Guidelines, go to www.CEMassage.com > Renewal Info Submission of credit to the states and entities below takes place a maximum of one week from the date you completed the course (most ...
Wyoming Renewal Requirements
Wyoming does not have a state-wide massage board Access our Wyoming Page for more detailed information Want to view information for other states? Go here *DISCLAIMER: Note: All courses, information, approvals, and pricing are subject to change. No ...
Wisconsin Renewal Requirements
YES, we are accepted for Wisconsin Requirements: For Wisconsin, you need: 24 hours every 2 years Breakdown of the hours: 2 of the 24 hours must be in Ethics What we can do for you: We can help you with ALL 24 hours including Ethics with us online at ...
West Virginia Renewal Requirements
YES, we are accepted for West Virginia Requirements: For West Virginia, you need: 24 hours every 2 years Breakdown of the hours: 3 of the 24 hours must be in Ethics What we can do for you: We can help you with ALL 24 hours including Ethics with us ...
Washington DC Renewal Requirements
YES, we are accepted for Washington DC Requirements: For Washington DC, you need: 14 hours every 2 years (Jan 31st Odd Years) Breakdown of the hours: 6 out of the 14 hours must be live, in-class 3 of the 14 hours must be in Ethics 2 out of the 14 ...